Start by checking to see if you’re logged into your Xfinity account through your device settings. You can find this by going to the device Settings, scrolling down, and selecting “TV Provider” to see if [adult swim] has access to your Xfinity login. If it does, try turning this off, or logging out of Xfinity entirely on your device. Once you’ve done that, try restarting your app and see if you are able to log in through the app Settings in the upper right-hand corner, going to Cable Login, and entering your credentials. You can also try logging back in through the “TV Provider” in the device settings and allowing the [adult swim] app to access the “TV Provider” login.
Another thing that may be causing this issue is a change to your Xfinity package. You may have been affected by Xfinity’s decision to repackage Cartoon Network/[adult swim] to a different tier of service. For issues like this, we recommend reaching out to Xfinity directly to ensure that you have access to this channel as part of your subscription. You can read more about how Cartoon Network/[adult swim] were affected by this recent Xfinity package tier change on their website.
Even if you don’t have access via Xfinity, [adult swim] has free content you can access without a cable subscription. Just click on any episode without a key icon to stream without signing in. Or check out all of our Marathons, which don’t require a login to stream.